Most of our jewelry pieces are lovingly handcrafted one by one from Sterling Silver/925 Silver and semi-precious stones such as Moonstone, Labradorite, Citrine, Larimar, Aquamarine... Some of them are also available with 18k/24k gold plating, between 1 and 3 microns thick depending on the piece.

In the characteristics of each piece of jewelry, you will find a detailed explanation of the base material of the piece, as well as the stone used and the microns applied in case of gold plating.

Discover more about our materials here.

And if you need more information about the composition of a specific product, do not hesitate to contact us at info@handsoulbcn.com; we will be delighted to help you!

If you don't know your ring size...don't panic, you'll see it's very simple! We explain everything in this explanatory video and our size guide, which you can see here.

If you still need help, you can contact us via Instagram private message or via info@handsoulbcn.com. We will provide personalized advice to guide you in choosing your sizes.

If the ring size that arrives at your home is not the correct one, you can exchange it for another size or piece of jewelry without any problem.

We try to restock most of our jewelry as soon as we run out, but stay tuned because our MUST-HAVE pieces, especially, sell out as soon as they arrive. So we 100% recommend that you leave your email address on the product page where it says "notify me when it's back in stock," so we can automatically let you know as soon as we have it available again.

It's also important to know that some collections or specific pieces are LIMITED EDITION, and once they sell out, unfortunately, they don't come back!

If you want a specific piece of jewelry that is out of stock and you don't know if it will be restocked, you can write to us via private message on Instagram or through our customer service email info@handsoulbcn.com, and we will clear up any doubts.

Yes. There are some gems that we no longer have on the website but may have in our Showroom. We can also do some special orders, as long as it's within our capabilities, of course! For example, creating special choker designs, swapping some stones for others, using silver or gold, changing the length or type of chain, etc. So, if you have any special requests, don't hesitate to write to us via Instagram private message or through our customer service email info@handsoulbcn.com and we'll be happy to see if we can help you.

Yes! You can find us at our Showroom in Castelldefels (Barcelona) from Monday to Friday, 9:30 AM to 1:30 PM, where we lovingly prepare all your orders. If you wish to visit at a different time, you can message us privately on Instagram or via email at info@handsoulbcn.com, and we will schedule an appointment for you.

Scheduling an appointment does not imply any purchase commitment; you can come to see the jewelry in person, try on sizes, get advice on combinations of rings, necklaces, or earrings, pick up an order in-store… whatever you need. We love having visitors!

Showroom Address:
Rambla Josep Tarradellas 1, HandSoul premises.
08860 Castelldefels, Barcelona.

Walk-in Hours:
Monday to Friday from 9:30 AM to 1:30 PM.

Of course! If you have the opportunity and want to come to the store, either because you're close to our Showroom, you want to save on shipping costs, you prefer to buy in person and try on different models and sizes, or you're short on time to get that special gift, our store hours are Monday to Friday from 9:30 a.m. to 1:30 p.m., or during special hours by appointment.

If you place an order online and want to pick it up at the store, you must notify us either before processing the order or after it has been processed, via email or Instagram direct message, to ensure we don't ship the order.

You can also write it in the CUSTOMER NOTE when placing the order, and we will contact you at the phone number or email provided in the billing information.

For orders placed online and picked up at the store, once you come to collect the package, we will process a refund for shipping costs if they were charged on the order invoice.

Once you have completed your purchase, you will receive a confirmation email at the email address provided in the billing details of the order (if you don't see the confirmation email in your inbox, it may be in your junk or spam folder).

If you do not receive the confirmation email, please do not hesitate to contact us through our contact form or at our customer service email address info@handsoulbcn.com so we can review what happened and provide you with a solution to the issue as soon as possible.

If you have a discount coupon, applying it is very easy! Prepare your cart with the jewelry you want to take, once in the cart you will see a box below the product list that says "Coupon code", type the discount coupon in the box and click on "Apply coupon". That's it! Discount coupon applied to the cart.

If you write to us to cancel your order, and it has not yet left our facilities, it can be canceled without problem, receiving a full refund once the cancellation has been processed.
If you wish to cancel an order that has already been dispatched, unfortunately it cannot be canceled.
If you want to cancel your order, send us an email to info@handsoulbcn.com notifying us of the cancellation of your order and the reason for cancellation, and we will do everything we can to help you. You can also manually cancel your orders in the order history of your user account. If you do not see the link to cancel, we have most likely already prepared and sent your order.

Yes, from your shopping cart you can modify the items in your order as long as you have not finalized and paid for it.

If you wish to make any changes to the order once the purchase is complete, please write to us as soon as possible via Instagram private message or via our customer service email info@handsoulbcn.com and we will help you process the change of items or sizes without problem, as long as the order has not left our facilities.

Yes! You get a 5% discount on your first purchase if you subscribe to our newsletter here.

It's very easy! To stay up-to-date with all our news and promotions, you can subscribe here. We send few emails, but when we do, it's totally worth it! You'll receive exclusive promotions and discounts, as well as the latest news!

We currently accept the following payment methods: Debit/Credit Card, PayPal, Klarna, and Cash on Delivery.

For Cash on Delivery, you will need to pay the amount in cash to the Correos Express delivery person upon delivery of the package.

The cards we accept are: Visa, Visa Electron, MasterCard, American Express, and other international credit cards.

Your card may be expired or have reached its limit, which you should notify your bank of as soon as possible. Many common error codes are due to expiration and not having the secure purchase option activated with your bank.

Of course! Card payments are processed by the Caixabank gateway, which guarantees complete payment security at all times.

Yes, you can see the updated status of your order in real time. To do this, open the shipping confirmation email we sent you once your order leaves our facilities, and using the tracking number provided and the following link, you can track your order in real time. You can also access your order status from your user account, by selecting the reference and clicking on the "Track" button.

If you have any problems or cannot see your shipment tracking, do not hesitate to write to us at our customer service email info@handsoulbcn.com and we will inform you in detail about its status.

At the moment we ship worldwide! Except for Australia (unfortunately) due to issues we have had with the country's customs.

At the moment, our national shipments are priced at 5.00 euros (24h/72h); 7.90 euros to the Balearic Islands (24h/72h); 8.90 euros to the Canary Islands, Ceuta, and Melilla (4-5 days); and international shipments start from 8.90 euros.

At Hand Soul Bcn, for orders over 100 euros, shipping is free for national orders (Islands 150 euros). For international orders, the minimum is 200 euros.

We work with the transport company Correos Express with 24h working day shipping for all shipments to the peninsula (both shipments to Spain and Portugal).

For shipments outside the peninsula, we work with Correos España, with registered mail shipments with a tracking number to easily locate the package.

At Hand Soul Bcn, we are committed to processing your order for admission within a maximum of 24 business hours.

Once it leaves our facilities, the delivery time of the package will depend on its destination. Below are the approximate times:

To mainland Spain and Portugal: 24 business hours from its admission.

To the Balearic Islands: 72 business hours from its admission.

To the Canary Islands, Ceuta, Melilla, Gibraltar: 5 business days from its admission.

To International destinations other than mainland Portugal: 8-15 business days from its admission.

*Times may vary during promotional periods, sales, or Christmas due to courier companies being more congested.

IF BOTH ORDERS DO NOT EXCEED 100 EUROS

If both orders combined (order placed at Handsoul and Badass) total less than 100 euros, you will only be charged for one shipping cost. Initially, you will see that both shipping costs will be charged (the process is automated) but we will manually refund one of them. Remember that you must write to us immediately, indicating that you have purchased from both stores, so we will make a single combined shipment. If you do not notify us immediately, both shipments will be made and charged. If both orders have already left our facilities, we will not be able to issue a refund. Write to us quickly at info@handsoulbcn.com and we will take care of it.

IF BOTH ORDERS EXCEED 100 EUROS

If both orders combined (order placed at Handsoul and Badass) exceed 100 euros, your shipping from both stores will be free. Initially, both shipping costs will be charged (the process is automated) but we will manually refund all shipping costs you have paid. Remember that you must write to us immediately, indicating that you have purchased from both stores, so we will make a single combined shipment. If you do not notify us immediately, both shipments will be made and charged. If both orders have already left our facilities, we will not be able to issue a refund. Write to us quickly at info@handsoulbcn.com and we will take care of it.

Hand Soul Bcn accepts returns:

• It is essential that products to be returned are in perfect condition and show no signs of use; otherwise, we will not be able to process the requested return. The request must be made within 14 business days from the delivery date; otherwise, the return cannot be processed. The customer will be responsible for shipping the products to our facilities with adequate packaging to ensure the products arrive in perfect condition; we suggest using their original packaging. Once the product arrives at our facilities, we will proceed with a refund of the total amount of the products. The customer will be responsible for the return shipping costs.
• In the event that the products have been received in poor condition or any error has occurred on our part, Hand Soul Bcn will replace the item, covering all expenses.
• To carry out any of these procedures, contact us via customer service email info@handsoulbcn.com and we will explain in detail how to make the return.

At Hand Soul Bcn, exchanges are accepted without any problem. It will always be essential that the products to be exchanged are in perfect condition and show no signs of use. Otherwise, the exchange cannot be made.

To make an exchange, appropriate packaging must be provided so that the items arrive at Hand Soul Bcn in perfect condition (you can use the same packaging in which you received them).

To process the exchange, please write to us using our contact form or by sending an email to info@handsoulbcn.com. We will then provide you with personalized instructions on how to make the exchange you need.

Send the items you wish to exchange to the following address, including a note inside the package with your full name + order number for the jewelry you wish to exchange + a summary of the issue/requested exchange.

Hand Soul Complements Bcn
Rambla Josep Tarradellas 1, local HandSoul.
08860 Castelldefels, Barcelona
Spain

As soon as the package arrives at our facilities, we will proceed with the exchange previously requested via email.