Can I return my order?
Hand Soul Bcn admits returns:
It is essential that the products to be returned are in perfect condition and without evidence of use, otherwise we will not be able to process the requested return. The request must be made within 14 working days from the date of delivery, otherwise the return cannot be made. The customer will be responsible for shipping the products to our facilities with the proper packaging to ensure that the products arrive in perfect condition, we suggest using the original packaging. Once the product arrives at our facilities we will proceed to reimburse the total amount of the products. The customer will be responsible for the return shipping costs.
In the event that the products have been received in poor condition or there has been any error on our part, Hand Soul Bcn will assume the replacement of the item at its own expense.
For any of these procedures, please contact us through our customer service email [email protected] and we will explain in detail how to make the return.
Can I exchange my items?
Changes are accepted without problem. It will always be essential that the products that want to be changed are in perfect condition and without evidence of use. Otherwise, the change cannot be made. The appropriate packaging must be provided so that the items arrive at Hand Soul Complements Bcn in perfect condition (you can use the same one in which you received it). If you have any questions or problems, ask us for help from the contact area of our online store and we will solve it for you.
In order to process the change, write to us through our contact form or send us an email to [email protected] .