Can I return my order?
Hand Soul Complements Bcn accepts returns:
It will be essential that the products that you want to return are in perfect condition and without evidence of use. The reason for the return must be communicated the same week it was received, otherwise the return cannot be made. The customer will be responsible for the shipping costs (both the one already paid to receive the order, and the new shipment that will have to be made to send the jewels back to our facilities). Thus, to be able to proceed to the reimbursement of the amount paid by them.
In the event that the order has been received in poor condition or any error on our part, Hand Soul Complements Bcn will bear the cost of the new shipment and will refund the order in full.
For any questions or problems, do not hesitate to contact us through the customer service email [email protected]
Can I exchange my items?
Changes are accepted without problem. It will always be essential that the products that want to be changed are in perfect condition and without evidence of use. Otherwise, the change cannot be made. The appropriate packaging must be provided so that the items arrive at Hand Soul Complements Bcn in perfect condition (you can use the same one in which you received it). If you have any questions or problems, ask us for help from the contact area of our online store and we will solve it for you.
In order to process the change, write to us through our contact form or send us an email to [email protected] .