JEWELS

Most of our jewels are made one by one with great care in Sterling Silver / 925 Silver and semi-precious stones such as Moonstone, Labradorite stone, Citrine, Larimar, Aquamarine… Some of them you can also get 18k/24k gold plated, between 1 and 3 microns thick depending on the piece.

In the characteristics of each jewel you will be able to see that we explain in detail the base material of the piece, as well as the stone used and the microns applied in case of being gold plated.

Find out more about our materials here .

And if you need more information regarding the composition of a specific product, do not hesitate to contact us through [email protected] , we will be delighted to help you!

If you don’t know your ring size… don’t panic, you’ll see that it’s very simple! We tell you everything in this explanatory video and our size guide that you can see here .

If you still need help, you can contact us through a private message on Instagram or through [email protected] , we will advise you in a personalized way to guide you in choosing your sizes.

If finally the size of the ring that arrives at your house is not the right one, you can change it for another size or jewel without problem.

BUYS

We try to replace most of our jewels as soon as we run out of stock, but be very careful because, above all, our MUSTs fly as soon as they arrive. So we 100% recommend that you leave us your email on the product page where it says ” let me know when it comes back “, so we can notify you automatically as soon as we have it available again.

It is also important that you know that there are some collections or specific pieces that are LIMITED EDITION and as soon as they are sold out, unfortunately they do not come back!

If you want a special jewel that is out of stock and you don’t know if it will come back or not, you can write to us through a private message on Instagram or through our customer service email [email protected] and we will clear up your doubts.

Yes. There are jewels that we no longer have on the web but that we may have in our Showroom. We can also do some special orders, as long as it is in our hands of course! Such as making a special necklace design, changing some stones for others, using silver or gold, changing the length or type of chain, etc. So if you have any special request, do not hesitate to write us through a private Instagram message or through our customer service email [email protected] and we will be delighted if we can help you.

Yes! You can find us at our Showroom in Castelldefels (Barcelona) from Monday to Friday from 9:30 a.m. to 1:30 p.m., where we prepare all your orders with love. If you want to come at a different time you can write us by private message on Instagram or via email at [email protected] and we will reserve an appointment for you.

The previous appointment does not imply any purchase commitment, you can come to see the jewels in person, to try on sizes, to advise you with combinations of rings, necklaces or earrings, to pick up an order in store… whatever you need. We love receiving visitors!

Showroom address:
Rambla Josep Tarradellas 1, local HandSoul.
08860 Castelldefels, Barcelona.

Hours without appointment:
Monday to Friday from 9:30 a.m. to 1:30 p.m.

Of course! If you have the possibility and want to come to the store, either because it is close to our Showroom, because you want to save on shipping costs, because you prefer to buy it in person and thus try on different models and sizes, or because you are just in time to make that little gift so special, our store hours are from Monday to Friday from 9:30 a.m. to 1:30 p.m., or during special hours by appointment.

In the event that you place the order online and want to pick it up at the store, you must notify us either before processing the order or once it has been processed by email or private Instagram message to ensure that we do not send the order.

You can also write it in CUSTOMER NOTE when placing the order, and we will contact you at the phone number or email provided in the billing information.

The orders you make on the web and pick up at the store, once you come to pick up the package, the shipping costs will be reimbursed if they have been charged on the order invoice.

Once you have made your purchase, you will receive a confirmation email to the email provided in the billing information of the order (if you do not see the confirmation email in your inbox, you may have it in the junk or spam folder) .

If you do not receive the confirmation email, do not hesitate to contact us through our contact form or at the customer service address [email protected] so that we can review what happened and thus be able to give you a solution as soon as possible. the incidence.

If you have a discount coupon, applying it is very simple! Prepare your cart with the jewels you want to take, once inside the cart you will see a box below the list of products where it says ” Coupon code “, we write the discount coupon in the box and click on ” Apply coupon “. I would already be! Discount coupon applied to cart.

If you write to us to cancel your order, and it has not yet left our facilities, it can be canceled without any problem, receiving a full refund once the cancellation has been processed.
In the case of wanting to cancel an order that has already been issued, unfortunately it cannot be cancelled.
If you want to cancel your order, send us an email to [email protected] notifying the cancellation of your order and the reason for cancellation, and we will do everything we can to help you. You can also manually cancel your orders in the order history of your user account . If you don’t see the link to cancel, we’ve probably already prepared and shipped your order.

Yes, from your shopping basket you can modify the items in your order as long as you have not completed and paid for it.

If you want to make any changes to the order once the purchase is complete, please write to us as soon as possible through a private Instagram message or through our customer service email. [email protected] and we will help you to process the change of articles or sizes without any problem as long as the order has not left our facilities.

Yes! You have a 5% discount on your first purchase if you sign up for our newsletter here .

Very easy! To be up to date with all our news and promotions, you can sign up here . We send few emails, but when we do send, it’s totally worth it! You will receive exclusive promotions and discounts, in addition to being able to find out about the latest news!

PAYMENT

We currently have the following payment methods: Debit/Credit Card or PayPal.

The cards we accept are: Visa, Visa Electron, MasterCard, American Express and other international credit cards.

Your card may be expired or have reached its limit, so you should notify your bank as soon as possible. Many of the error codes that usually occur are due to expiration and, in addition, to not having the secure purchase option activated with your bank.

Of course! Card payments are processed by the Caixabank gateway, which guarantees total payment security at all times.

SHIPPING

Yes, you can see the updated status of your order in real time. To do this, open the shipping confirmation email that we send you once your order leaves our facilities, and through the tracking number provided and the following link , you will be able to track your order in real time. You can also access to see the status of your order from your user account , selecting the reference and clicking on the “Track” button.

If you have any problem or you cannot see the tracking of your shipment, do not hesitate to write to us through our customer service email [email protected] and we will inform you in detail of its status.

At the moment we ship worldwide! Except for Australia (unfortunately) due to problems we have had with the country’s customs.

At the moment our national shipments have a price of 5.00 euros (shipping 24 hours to the peninsula, approximately 72 hours to the Balearic Islands and 4-5 days to the Canary Islands); and 6.50 euros for international shipments.

At Hand Soul Bcn, for orders over 100 euros of purchase, shipping becomes free, both for national and international shipments!

We work with the transport company Correos Express with 24-hour shipping for all shipments to the peninsula (both shipments to Spain and Portugal).

For shipments outside the peninsula we work with Correos España, with shipments by registered letter with tracking number to be able to locate the package easily.

At Hand Soul Bcn we promise to process the admission of your order within a maximum period of 24 working hours.

Once it leaves our facilities, the delivery time of the package will depend on where it is going, below we provide you with the approximate times:

To Spain and Portugal mainland: 24 working hours on the day of admission.

To the Balearic Islands: 72 working hours on the day of admission.

To the Canary Islands, Ceuta, Melilla, Gibraltar: 5 working days after admission.

To international destinations other than the Portugal peninsula: 8-15 working days after admission.

*Times may vary during promotion times, sales or Christmas because the courier companies are more collapsed.

IF BOTH ORDERS DO NOT EXCEED 100 EUROS

If both orders added together (orders placed in Handsoul and Badass) add up to less than 100 euros, you will only be charged one shipping cost. At first you will see that you will be charged for both shipping costs (the process is automated) but we will manually return one of them to you. Remember that you must write us immediately indicating that you have purchased in both stores, so we will make a single joint shipment. Failure to notify immediately will result in both shipments being made and charged. If both orders have already left our facilities we will not be able to reimburse you. Write to us quickly at
[email protected]
and we will take care of it.

IF BOTH ORDERS EXCEED 100 EUROS

If both orders added together (orders placed in Handsoul and Badass) exceed 100 euros your shipping in both stores will be free. At first you will be charged both shipping costs (the process is automated) but we will manually refund you all the shipping costs you have paid. Remember that you must write us immediately indicating that you have purchased in both stores, so we will make a single joint shipment. If you do not notify us immediately, both shipments will be made and charged, and if both orders have already left our facilities we will not be able to reimburse you. Write to us quickly at
[email protected]
and we will take care of it.

RETURNS & EXCHANGES

Hand Soul Bcn admits returns:

  • It is essential that the products to be returned are in perfect condition and without evidence of use, otherwise we will not be able to process the requested return. The request must be made within 14 working days from the date of delivery, otherwise the return cannot be made. The customer will be responsible for shipping the products to our facilities with the proper packaging to ensure that the products arrive in perfect condition, we suggest using the original packaging. Once the product arrives at our facilities we will proceed to reimburse the total amount of the products. The customer will be responsible for the return shipping costs.
  • In the event that the products have been received in poor condition or there has been any error on our part, Hand Soul Bcn will assume the replacement of the item at its own expense.
  • For any of these procedures, please contact us through our customer service email [email protected] and we will explain in detail how to make the return.

In Hand Soul Bcn changes are accepted without problem. It will always be essential that the products that want to be changed are in perfect condition and without evidence of use. Otherwise, the change cannot be made.

To make the change, the appropriate packaging must be provided so that the items arrive at Hand Soul Bcn in perfect condition (you can use the same one in which you received it).

In order to process the change, please write to us through our contact form or by sending us an email to [email protected] . At that time we will provide you with the steps to follow to make the change you need in a personalized way.

Send us the items you want to change to the following address, enclosing a note inside the package with your full name + order number in which the jewel you want to change came + summary of the incident / requested change.

Hand Soul Complements Bcn
Rambla Josep Tarradellas 1, local HandSoul.
08860 Castelldefels, Barcelona
Spain

As soon as the package arrives at our facilities, we will proceed with the change previously requested by email.