FAQ’s

We try to replace most of our jewels as soon as we run out of stock, but be very careful because, above all, our MUSTs fly as soon as they arrive. So we 100% recommend that you leave us your email on the product page where it says ” let me know when it comes back “, so we can notify you automatically as soon as we have it available again.

It is also important that you know that there are some collections or specific pieces that are LIMITED EDITION and as soon as they are sold out, unfortunately they do not come back!

If you want a special jewel that is out of stock and you don’t know if it will come back or not, you can write to us through a private message on Instagram or through our customer service email [email protected] and we will clear up your doubts.

Yes. There are jewels that we no longer have on the web but that we may have in our Showroom. We can also do some special orders, as long as it is in our hands of course! Such as making a special necklace design, changing some stones for others, using silver or gold, changing the length or type of chain, etc. So if you have any special request, do not hesitate to write us through a private Instagram message or through our customer service email [email protected] and we will be delighted if we can help you.

Yes! You can find us at our Showroom in Castelldefels (Barcelona) from Monday to Friday from 9:30 a.m. to 1:30 p.m., where we prepare all your orders with love. If you want to come at a different time you can write us by private message on Instagram or via email at [email protected] and we will reserve an appointment for you.

The previous appointment does not imply any purchase commitment, you can come to see the jewels in person, to try on sizes, to advise you with combinations of rings, necklaces or earrings, to pick up an order in store… whatever you need. We love receiving visitors!

Showroom address:
Rambla Josep Tarradellas 1, local HandSoul.
08860 Castelldefels, Barcelona.

Hours without appointment:
Monday to Friday from 9:30 a.m. to 1:30 p.m.

Of course! If you have the possibility and want to come to the store, either because it is close to our Showroom, because you want to save on shipping costs, because you prefer to buy it in person and thus try on different models and sizes, or because you are just in time to make that little gift so special, our store hours are from Monday to Friday from 9:30 a.m. to 1:30 p.m., or during special hours by appointment.

In the event that you place the order online and want to pick it up at the store, you must notify us either before processing the order or once it has been processed by email or private Instagram message to ensure that we do not send the order.

You can also write it in CUSTOMER NOTE when placing the order, and we will contact you at the phone number or email provided in the billing information.

The orders you make on the web and pick up at the store, once you come to pick up the package, the shipping costs will be reimbursed if they have been charged on the order invoice.

Once you have made your purchase, you will receive a confirmation email to the email provided in the billing information of the order (if you do not see the confirmation email in your inbox, you may have it in the junk or spam folder) .

If you do not receive the confirmation email, do not hesitate to contact us through our contact form or at the customer service address [email protected] so that we can review what happened and thus be able to give you a solution as soon as possible. the incidence.

If you have a discount coupon, applying it is very simple! Prepare your cart with the jewels you want to take, once inside the cart you will see a box below the list of products where it says ” Coupon code “, we write the discount coupon in the box and click on ” Apply coupon “. I would already be! Discount coupon applied to cart.

If you write to us to cancel your order, and it has not yet left our facilities, it can be canceled without any problem, receiving a full refund once the cancellation has been processed.
In the case of wanting to cancel an order that has already been issued, unfortunately it cannot be cancelled.
If you want to cancel your order, send us an email to [email protected] notifying the cancellation of your order and the reason for cancellation, and we will do everything we can to help you. You can also manually cancel your orders in the order history of your user account . If you don’t see the link to cancel, we’ve probably already prepared and shipped your order.

Yes, from your shopping basket you can modify the items in your order as long as you have not completed and paid for it.

If you want to make any changes to the order once the purchase is complete, please write to us as soon as possible through a private Instagram message or through our customer service email. [email protected] and we will help you to process the change of articles or sizes without any problem as long as the order has not left our facilities.

Yes! You have a 5% discount on your first purchase if you sign up for our newsletter here .

Very easy! To be up to date with all our news and promotions, you can sign up here . We send few emails, but when we do send, it’s totally worth it! You will receive exclusive promotions and discounts, in addition to being able to find out about the latest news!